Which CRM is best for small businesses?
Which CRM is best for small businesses?
If your small business is ready to organize, increase efficiency, and strengthen your business relationships, then it may be time to start looking for a customer relationship management (CRM) system.A reliable CRM database can help you simplify business processes and Build stronger relationships with customers And the customers you need to help increase sales.
The CRM system saves all your data, customer information and reports in a convenient location, enabling your sales and marketing teams to better analyze their relationship with your current and potential customers and customers.
Let’s take a look at what you need to look for when choosing a CRM, and some of the best CRMs on the market for small businesses. Spoiler alert-some of them can be used for free.
What to look for in CRM
When choosing a CRM system, you will want to find a system that suits all your business needs and makes your employees’ jobs easier, so that they can focus on doing what they do best, rather than trying to organize large amounts of customer data. When shopping around for CRM, you need to read a lot of reviews, chat with their sales team, and watch tutorials on how to use their platform. When you conduct research, these are the qualities and characteristics that you should pay attention to.
- Integration with other platforms
- Easy to use
- Powerful analytical capabilities
- Can be accessed via mobile phone
- Automation options
- Customer Service Support
- Training requirements and resources
- How to manage workflow
- Workflow management
Ideally, you will choose a CRM that can be customized to meet your needs, is easy to use, and fits your budget.
The best CRM for small businesses
There are many different CRM systems on the market, and which one is right for your business will depend on the unique needs of your business. Let’s take a look at some of the best CRMs for small businesses and what makes them stand out.
1. Sales staff
Sales force It is one of the biggest names in CRM games and one of the most popular CRM providers in the market. They provide a cloud-based product that is fully customizable and very easy to use on both desktop and mobile devices. Salesforce is one of the more expensive options on this list, starting at $25 per month for up to 5 users. If you want a more sophisticated plan, the price will increase, but many people say that the high price is worth it.
2. Zoho CRM
Another cloud-based solution is Zoho CRM, Focusing on providing resources for SMEs. If you are looking for sales and CRM marketing automation, customer analysis and product configuration, you will find what you need here. Zoho CRM also has a gamification function, designed to reward employees who achieve their monthly sales goals, so as to easily motivate your sales team. For users with tight budgets, Zoho CRM offers free CRM solutions, as well as paid plans starting at $14 per month that provide additional features.
3. Hubspot CRM
Hubspot is known for providing excellent marketing resources and valuable tools that make business operations and marketing easier. Their full-featured CRM products (Hubspot CRM) Can help track and organize your contacts and provide a complete view of your sales channels. They also provide a free version of CRM, which contains more features and help, such as phone support. Their CRM service is easy to navigate and is perfect for CRM beginners.
This web-based CRM makes it easy to track and master projects, customer relationships, and financial status. application It is super customizable, you can choose the function that suits your business. Their products are very compatible with Google apps, so if you rely on these apps to run your business, you might like the convenience of connecting with Apptivo. Plans start at $8 per month.
Small businesses that want to simplify operations will appreciate it Customer relationship management Provide sales automation, project and inventory management, workflow automation, and case and lead management functions, as well as many other useful functions. Although this CRM tool may be more difficult to customize, they are known for having an excellent technical support team ready to help.
If your goal is to unify data and improve social media integration, agile Can help. Their software will automatically populate your personal data and interaction history in your contact lists, emails, and social media. Users love their comprehensive interface, which gives a good overview of what is going on in your business. You will be able to easily ignore your key transactions, participation opportunities and important to-dos.
If your business is growing, you will want to choose a CRM that can grow with you. Suite CRM It is likely to be able to do this task because it is an open source CRM that can be extended to suit any size enterprise. They have enterprise-level features, and you can choose to deploy their software on a private cloud, directly on a private server, or on a public cloud. Their tools are very customizable and can be adapted to various budgets because they have free CRM options. This is not the easiest CRM to use, and it may take some practice to master it. Generally, SuiteCRM is more suitable for companies with more advanced CRM needs.
Insight It is a free CRM service that allows you to easily track your business leads and ensure that you follow up the leads in a timely manner. You can also use Insightly to manage tasks for your team and link your customers’ social media accounts to your CRM so that you can manage the conversion process more easily.Although Insightly does not provide real-time customer support, they do provide you with a beginner’s guide to using CRM, video tutorials, webinars, and community forums where users can answer each other’s questions and Support each other. For startups with limited budgets who are willing to roll up their sleeves and start working, Insightly is a good choice.
behavior! There are plenty of clever integrations to help you make the most of this CRM tool. You can manage your contacts and prospects while taking advantage of reports and third-party integration. Other integrations can help manage your accounting process, create pipeline reports, and monitor customer history. They offer either a cloud-based version or a server-based version, so you can choose the format that suits you best.This is ideal if you are Move your business online And has the preferred format. If you are a fan of email marketing, you will love the bill! Provides built-in email marketing tools that can be integrated with the telephone system. Some users report that their software is easy to use, but if you are looking for a large number of integration options, you may find the adjustments worthwhile. Pricing starts at $15 per month and can go up to $45 per month, depending on the plan you choose.
Does Google have a CRM product?
This is a common question during CRM research. Unfortunately, the answer is no.However, Google does allow you to synchronize Google Workspace with a large number of useful CRM and sales tools. You can use Google Workspace Marketplace.
In any case, if you prefer Microsoft tools to Google tools, you are lucky because Microsoft Dynamics CRM looks and feels very familiar to Microsoft Office users, and it synchronizes well with other Microsoft products.