How medical practice improves patient care

How medical practice improves patient care

How medical practice improves patient care

Quality patient care is the key to success Medical practice. When patients are satisfied, they are more likely to seek additional care and Recommend their friends and family.

As the coronavirus pandemic continues, it is important to prioritize patient care-not only for patient health and comfort, but also for the survival of your clinic. Here are four ways to improve the patient experience in the medical office:

1. Improve your telemedicine services

Implementing or improving telemedicine services in your practice is critical to maintaining competitiveness and profitability Current business environment.

According to a McKinsey’s COVID-19 Consumer SurveyIn 2020, 46% of consumers are using telemedicine to replace their conventional medical care, compared with 11% in 2019. And this trend will not disappear anytime soon; 76% of respondents said they are interested in using telemedicine in the future.

To help patients make the most of virtual visits, please consider the following steps:

  • Send patients digital and physical manuals on telemedicine. In the guide, you may want to list the telemedicine services in your office; explain how to schedule telemedicine appointments; provide instructions for setting up video call equipment; or provide tips for preparing virtual appointments, such as checking Wi-Fi or finding a quiet space to chat with.
  • Expand the scope of visits for telemedicine appointments. For example, you may need to provide closed captioning for videos or provide free phone consultations for patients who need personal assistance in setting up.
  • Teach your medical staff the importance of developing a “network-side” approach. This means greeting patients warmly, asking them if they have concerns about using video equipment, and speaking clearly to avoid misinformation.
  • follow up. Taking time to call or email patients after telemedicine appointments can help reduce confusion and increase satisfaction.
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    If you have not yet provided a virtual service, please consider testing it.The American Academy of Family Physicians has a very good Resource Guide Start, like CDC.

    2. Collect patient feedback

    Keeping up with the changing needs of patients can be difficult, but getting feedback can help you Adjust your care.

    First, send the patient survey via email or text message.According to a 2018 MGMA report, 86% of top medical groups send patient surveys after each visit and then review these surveys at least once a month. You can ask questions about the effectiveness of treatment, scheduling, customer service, communication, or any new processes you have implemented.

    It is also helpful to read and respond to your exercises Online comment, Especially those who tend to be negative.One From PatientPop’s 2019 survey 52% of patients who said that they submitted negative feedback were not contacted by the practice; however, when the practice did respond to the negative reviews, patient satisfaction almost doubled.

    However, a thoughtful, caring answer is only half the equation. You must also pay attention to recurring criticisms and work to resolve the underlying problems, whether they are related to customer service or quality of care.

    3. Prioritize price transparency

    Being transparent about the costs of treatment and visits in your clinic can help patients make more informed choices about their healthcare.

    according to 2020 VisitPay report, 58% of patients indicated that they would like to have a face-to-face conversation about the cost of treatment during registration or checkout, but 54% of health care institutions would not voluntarily provide information about the cost before treatment.

    Pre-shared prices mean that patients will not be confused or caught off guard by their medical bills. VisitPay stated that the three things patients most want to see are: explanation of benefits, a single comprehensive monthly bill, and pre-service cost estimates.

    In addition to including this information on your website or patient portal, it is also a good idea to train your staff on financial issues.Make sure they can review bills, answer questions about insurance, or make recommendations with patients payment method And plan.

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    4. Lead with empathy

    The patient experience covers all aspects of medical visits—from contacting the clinic to paying bills—but high-quality care boils down to personal interaction.

    according to Deloitte 2020 U.S. Healthcare Consumer SurveyAccording to survey respondents, the two most important qualities of doctors in 2020 are: 1) Doctors will listen and show their concern (44%) and 2) Doctors will take their time, not rushing to make appointments or explain (42%) ).

    You can improve patient interaction through leadership Empathy and compassion. Taking time to listen, ask questions, and verify the patient’s feelings and experiences can make them feel safe and heard.

    Improving patient care is an investment in the long-term success of your practice. By collecting patient feedback, considering the telemedicine system, and improving one-to-one interactions, we can make positive changes today.If you need flexible funds to purchase telemedicine software or invest in employee training, please consider applying for entrepreneurship credit limit.

    Fundbox and its affiliates do not provide tax, legal or accounting advice. This material is for reference only and is not intended to be provided and should not be used as a basis for tax, legal or accounting advice. Before conducting any transaction, you should consult your tax, legal and accounting advisors.

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